1. Who we are
FiberBro Internet Communication Services Corp. (“FiberBro”, “we”, “us”) provides fiber internet services exclusively in Payatas, Quezon City, Philippines.
Contact for privacy and inquiries: fiberbropayatas@gmail.com
2. What personal data we collect
When you use our website inquiry form, we may collect:
- Full name
- Date of birth
- Mobile number
- Email address (optional)
- Facebook name (optional)
- Address or landmark in Payatas
- Type of valid ID
- Photo of your valid ID
- Plan of interest
- Preferred installation date
- Referrer (optional)
- Your consent to this notice
We do not ask for payment card details on this website.
3. Why we collect it (purpose)
We use your information to:
- Respond to your inquiry
- Check whether fiber service is available at your location in Payatas
- Follow up about plan options and installation (including the one-time ₱1,000 installation fee)
- Verify your identity for installation
We process this data based on your consent (the checkbox on the form) and our legitimate interest in answering customer requests.
4. Who processes the data
The inquiry form is delivered through Google (Google Sheets and Apps Script, under the company's Google account), which receives the form submission and stores it for us. Google acts as a personal information processor for this purpose. Please also review Google’s own privacy policy.
The photo of your valid ID is stored in the company's Google Drive and is used only to verify identity for installation.
We do not sell your personal data.
5. How long we keep it
Inquiry records are kept for up to 12 months unless you become a subscriber, in which case relevant details may be kept longer as needed to provide service and meet legal or accounting requirements. You may ask us to delete your inquiry sooner (see rights below).
6. Your rights (data subjects)
Under the Data Privacy Act of 2012 (RA 10173), you may:
- Access the personal data we hold about you
- Correct inaccurate or outdated data
- Erase or block data that is no longer needed, subject to legal limits
- Object to certain processing
- Withdraw consent for processing based on consent
- File a complaint with the National Privacy Commission
To exercise these rights, email fiberbropayatas@gmail.com with the subject line “Privacy request”.
National Privacy Commission: privacy.gov.ph
7. Security
We take reasonable steps to protect inquiry data in transit (this site uses HTTPS when hosted on Cloudflare Pages) and limit access to people who need it to respond to you. No method of transmission is 100% secure.
8. Updates
We may update this notice from time to time. The version on this page is the current one. Last updated: November 2026.